Thursday, December 9, 2010

Six Sigma Leader, John Wilkerson shares Vision in Business Entrepreneur Article

See excerpt from article:

As a manager or executive at a small business, "Six Sigma" is probably not on your to-do list. Yet this proven methodology for quality improvement, developed at Motorola in the early 1980s and popularized by General Electric, provides a powerful framework for delivering better products and services and for being more efficient overall.

How a Six Sigma Mentality Can Help Your Small Business

Another benefit of Six Sigma thinking is that it encourages people to work together better, according to John Wilkerson, Vice President and Consulting Practice Leader with Bellwether Services, an Atlanta-based operational consulting firm for small and midsize organizations that incorporates lean manufacturing and Six Sigma approaches with clients. For example, a federal contractor was experiencing problems getting paid by its client, so it hired Wilkerson and team to determine the cause. Bellwether analyzed the contractor’s processes and discovered communications gaps among sales, operations and the client, resulting in unmet expectations. To prevent future issues with payables and customer delivery, the contractor changed its entire project management process.

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